Tenancy Improvement Program
The Tenancy Improvement Program helps West Broadway residents maintain and improve tenancies in the following ways
- Helping tenants to better understanding their rights and responsibilities
- Assisting tenants navigating resources and systems (such as the Residential Tenancies Branch)
- Referring community members who are tenants, precariously housed, or experiencing homelessness to appropriate resources
- Working respectfully with our neighbours through a person-centred harm reduction model
How can the Tenancy Improvement Program help?
The Tenancy Improvement Program can help by:
- Answering tenancy related questions
- Explaining tenant and landlord rights and responsibilities
- Explaining Residential Tenancies Branch policies and processes
- Speaking with landlords to resolve conflicts
- Assisting tenants served with eviction notices
- Assisting tenants with the repairs process
- Explaining what government benefits are available to tenants
- Referring people who are tenants, precariously housed, or experiencing homelessness to resources
Please Note: as a WBCO initiative, the Tenancy Improvement Program’s catchment is the West Broadway neighbourhood. If you live outside of the neighbourhood and are experiencing tenancy issues, we will do our best to refer you to appropriate resources.
You can reach the Tenant Support Worker by calling or texting (431) 334-9930 or by emailing
email@example.com In-person meetings can be scheduled Monday to Wednesday from 10am to 3pm. Meetings will take place at 222 Furby St (Crossways in Common). Due to COVID-19 masks are mandatory and you will be asked pandemic screening questions upon arrival.